Engagement & Experience Expo 2011 presentation videos and decks for are available on Loyalty360.org for Loyalty 360 members. 2011 attendees also have access to presentation decks.
Achieving Meaningful, Profitable Interactions in the Era of the Empowered ConsumerTim Suther, Acxiom |
B2B-Focused Session: CEMEX USA Constructs a Concrete Competitive Advantage by Being Customer-CentricVen Bontha, CEMEX USA |
B2B-Focused Session: The Customer’s Voice: Now It’s Time to ListenDrew Chapin, SAP Americas & Paul Hagen, Forrester Research Download Presentation |
B2B-Focused Session: The Game Has Changed: Engaging Partners in the New NormalStacy DeLong, The HON Company & Michelle Pokorny, Maritz Loyalty and Motivation |
B2B-Focused Session: Using Defined Touchpoints to Ensure a Superior Customer ExperienceJeffrey Bouchard & Michelle Edwards, FARO Technologies, Inc. |
B2B-Focused Session: Why B2B Customer Satisfaction Doesn’t Create LoyaltyTracy Cole, Standard Register & Karen Posey, Geehan Group Download Presentation |
Capturing Customer Referrals at the “Moment of Truth”Jim Craig, 1st Advantage Credit Union |
Customer Data, Segmentation & Analysis: Driving Engagement and Customer StrategyConnie Hill, VeraCentra; Heidi Shurtz, Allergan; Sarah Mendez, Mister Carwash & David Sims, GNC |
Defining EngagementMark Johnson, Loyalty 360 |
Doing Digital the Right Way: How to Engage Customers and Manage Perceptions Using a Clear Brand VoicePatricia Reupke, Baylor Health Care System & Jason Cieslak, Siegel+Gale |
How to Use Interactive Promotions to Effectively Engage ConsumersCarmen Nesenson, BI Worldwide & Nick Pappas, Schwan’s Home Service |
Welcome to the GAME: How GAME Group Uses Customer Insight to Drive a Positive ROIRob Voase, GAME Group & Nick Afonsky, 5one USA |
Making the Most of Engagement Data for Learning ImpactClaire Howels, Zions Bancorporation |
New Member Engagement: Discover the New Paradigm in Member Relationship Nurturing, Formerly Generalized as "Onboarding"Michael O'Brien, Fiserv & David King, Fulcrum |
Workshop: Optimizing ROI Driven Communications Across the Prospect/Customer/Partner LifecycleMike Carney & Claudio Ayub, Hawkeye |
Radio Silence Is Costly, NPR Listens and Succeeds with PanelsNancy Porte, Vovici & Ben Robins, NPR |
Smart Gamification for Engagement and LoyaltyHavy Nguyen, Badgeville; Steve Shea, Ajungo; Jonathan Miller, 4Q & Bryan Boettger, The Buddy Group |
Social Engagement: Beyond the “Like”Don Fairbanks, ePrize; Mina Penna, Sabra Dipping Company LLC & Danielle Simon, StrawberryFrog |
Time to Grow Up: Youth Acquisition Beyond the TransactionEdwina Doyle, Research In Motion (RIM) & Sean Claessen, Maritz Canada Inc. |
Turning Customers into Online AdvocatesJennifer Kielmeyer, Safelite AutoGlass |
Workshop: Loyalty Technology: Empowering Intuitive Customer Engagement & Better ResultsBruce Silcoff, Fairlane Group; Len Covello, Raw Integrated; Bradley Silver, Atomic Reach & Larry Filler, Boire Filler |
Workshop: In-the-Moment Lifestyle Engagement Attendees Create and Experience Mobile & Social Engagement, Payments and RewardsBob Gold, Gold Mobile |
Workshop: Partner OptimizationDavid Andreadakis & Rick Boubelik, Aimia |
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