Bob will be presenting the workshop, Turning Likes into Buys: How to Convert Your Digital Community Into Customers.
Jeff will be presenting the session, New Best Practices for Opt-Out Management.
David will be presenting the session, Analyze and Execute Using Your Raw Customer Data.
Matt will be presenting the session, Successful Loyalty Strategies: Maximizing Engagement and ROI through an Exceptional Customer Service Experience.
BJ will be presenting the session, The Fine Line between Creepy and Creative Customer Service.
Thad will be presenting the session, Achieving Alchemy: Converting Customers to Your ‘Gold’ Status.
Martie will be presenting the session, Using Client-Centered Research to Position Customer Experience and Innovation as a Key Priority.
David will be presenting the workshop: Pricing and Engagement: A Complex Relationship