Sessions & Speakers

Engagement Expo 2014 call for speakers is now open!

 

Please contact Erin Raese at erinraese@loyalty360.org if you are interested in speaking at this year's show.

How Starbucks Builds a Better Customer Experience - in the Cafe, on your Phone and in your Car

Speakers

Alecia Craft, Starbucks Director, Innovation, Testing and Drive Thru for Global Operations

Paul Conder, Principal, Customer Experience Practice, Lenati LLC

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Express on the Role of Customers in Omnichannel Strategy

Speakers

Jim Kaniaris, VP of Customer Experience, Express

Lonnie Mayne, President, InMomment

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