Sessions & Speakers

10:00am - 10:50am

Innovate to Elevate, A Discussion with the Loyalty360 CX Award Winners

Speakers

Mark Johnson, CEO & CMO, Loyalty360

Andrew Ashman, Lincoln Client Experience Manager, Ford Motor Company

Jonathan Pettus, Manager, Owners Access, Hilton Worldwide

Tyler Ransburgh, Manager, Digital & Customer Experience, Safelite

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11:10am - 12:00pm

Guests Are Forced to Earn Our Loyalty: What’s Wrong with This Picture?

Speaker

Jason Thielbahr, Senior Vice President of Revenue Optimization & Distribution Services, Red Lion Hotels Corporation

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1:30pm - 2:15pm

Putting the Customer Front and Center: Building the Consumer Insights Function at Orbitz Worldwide

Speaker

Stacey Symonds, Senior Director, Consumer Insights, Orbitz Worldwide

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2:25pm - 3:10pm

Beyond Satisfaction: Ford’s Pursuit of Loyalty

Speaker

Andrew Ashman, Lincoln Client Experience Manager, Ford Motor Company

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3:40pm - 4:00pm

[Showcase Session] End-to-End Engagement: Going from Lead Nurturing to Studying Abroad

Speaker

Jason Howie, Director of Marketing, Gold Mobile

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9:30am - 10:15am

Case Study: How ANZ Tapped Real-Time Customer Feedback to Implement Changes that Recovered $Billions in Lost Loans

Speakers

Annette Sloan, Program Director Simpler Banking at ANZ

Penny Stephens Senior Manager, Sales Capability, Retail Sales Development, Retail Distribution, ANZ

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10:45am - 11:05am

[Showcase Session] Loyalty Doesn’t Stand Alone

Speaker

Tom Madden, SVP, Sales and Account Development, Young America

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11:15am - 12:00pm

Increasing Brand Engagement Through Behavioral Economics

Speakers

Christa Berry, Director, Brand & Marketing, United Way for Greater Austin

Christian Goy, Co-Founder & Managing Director, The Behavioral Science Lab

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11:15am - 12:00pm

Internet of Things: Increasing Consumer Engagement in a Digitized World

Speaker

Marcin Kosciak, Vice President, CRM and Loyalty Solutions, Comarch

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